Frequently Asked Questions
Find answers to common questions about our products, ordering, installation, and care.
Products & Materials
What is the difference between marble, quartzite, and granite?
Marble is a metamorphic rock known for its distinctive veining and softer composition. Quartzite is also metamorphic but much harder and more heat-resistant. Granite is an igneous rock, exceptionally durable and resistant to scratching and heat.
What is sintered stone and how is it different from engineered stone?
Sintered stone is made from natural minerals compressed under extreme heat and pressure without resins. Unlike engineered stone (which contains harmful silica-laden resins and is banned in Australia), sintered stone is completely safe, non-porous, and compliant with Australian workplace safety regulations.
Can natural stone be used outdoors?
Yes! Many natural stones like granite, quartzite, and certain limestones are excellent for outdoor applications. Our team can recommend the best options based on your climate and exposure conditions.
Ordering & Pricing
How do I get a quote for my project?
Visit one of our showrooms to view materials in person and speak with our specialists, or contact us with your project details. We'll need dimensions, material preferences, and finish requirements to provide an accurate quote.
Do you offer trade pricing?
Yes, we offer competitive trade pricing for builders, stonemasons, architects, and interior designers. Contact us with your trade credentials to set up an account.
Can I purchase individual slabs?
Absolutely. We sell full slabs, half slabs, and remnants depending on your project requirements and material availability.
Installation & Care
Do you offer installation services?
We supply materials only, but we can recommend experienced fabricators and installers in your area. Many of our trade customers provide full installation services.
How do I care for my natural stone surfaces?
Care varies by material. Generally, use pH-neutral cleaners, avoid acidic substances on marble and limestone, and reseal porous stones annually. We provide detailed care guides for each material type.
Does natural stone need to be sealed?
Porous stones like marble, limestone, and some granites benefit from sealing to protect against staining. Denser stones like quartzite and sintered stone typically do not require sealing.
Showroom & Viewing
Do I need an appointment to visit the showroom?
While walk-ins are welcome, we recommend booking an appointment to ensure a specialist is available to assist you with your specific project needs.
What should I bring to a showroom visit?
Bring project plans, dimensions, photos of your space, and any color samples (cabinetry, flooring, paint). This helps us guide you to the best material choices.
Can I take samples home?
Yes! We provide small samples for you to view in your space. Speak with a team member during your visit to arrange samples.
Still Have Questions?
Our team is here to help with any queries about materials, projects, or orders.